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Support

General questions regarding our software products can be posted on our support forums.

Because our software is provided as a service to our clients, and generously made available by our client community to others free of charge, we do not generate any revenues through licensing fees. As a result, we are unable to answer detailed questions from non-client users without billing for our time. 

If you are not currently a client of ours and are considering requesting support from us, we ask that you please first purchase support time here:

  • Credit for support time can be purchased in an amount of your choice. This support credit can be used on an as-need basis.
  • Hourly rates for our support staff range from $75-$150, depending on the person required to provide you support.
  • Whenever you make a support request, your remaining credit is adjusted to reflect the time required by our staff to respond to your request.
  • Support credits remain on account for up to 2 years from the time of purchase.

Note that no payment is required at this time. Once you submit a request below you will receive an electronic invoice by email, which you can then pay using credit card, Paypal or check.

General questions regarding our software products can be posted on our support forums.

Because our software is provided as a service to our clients, and generously made available by our client community to others free of charge, we do not generate any revenues through licensing fees. As a result, we are unable to answer detailed questions from non-client users without billing for our time. 

If you are not currently a client of ours and are considering requesting support from us, we ask that you please first purchase support time here:

  • Credit for support time can be purchased in an amount of your choice. This support credit can be used on an as-need basis.

Hourly rates for our support staff range from $75-$150, depending on the person required to provide you support.

  • Whenever you make a support request, your remaining credit is adjusted to reflect the time required by our staff to respond to your request.
  • Support credits remain on account for up to one year from the time of purchase.

Note that no payment is required at this time. Once you submit a request below you will receive an electronic invoice by email, which you can then pay using credit card, Paypal or check.